Reopening and Security Measures Covid-19
What day does Espai CEL reopen?
Tuesday July 7, 2020 we reopen Espai CEL thermal baths. We have updated our opening hours to guarantee hygiene and safety measures. You can access Espai CEL from Monday through Sunday from 10 am to 2 pm (last access at noon) and from 4 pm to 9 pm (last access at 7 pm).
We close daily from 2:30 p.m. to 3:45 p.m. for additional cleaning and disinfection tasks of our facilities.
We recommend booking in advance on our website www.espaicel.cat or by phone 936 263 596 and arriving 10-15 minutes earlier on the day of your reservation.
What security measures are we carrying out at Espai CEL?
At Espai CEL we are taking care of all sanitary security measures to guarantee the health and well-being of both our workers and our customers.
All Espai CEL staff are equipped with EPIS (personal protective equipment) and are required to wash their hands with soap and water before and after each treatment.
We have specific areas where you will find hydroalcoholic gel for use by both customers and staff of Espai CEL.
The massage rooms are disinfected after each treatment. The clothing used use to dress the massage beds are changed after each treatment.
Our therapists work with mask and also facial displays for facial treatments.
Massages are done without gloves because the therapist washes his/her hands before and after each treatment. But if the customer requests the massage to be done with gloves, we have no problem and have gloves available.
The oils we use are not exposed at any time to the outside environment.
At Espai CEL we have always been very careful in keeping our spaces clean and disinfected, and now we continue to be very strict and have expanded the disinfection and cleaning with new protocols and training of our staff.
We have reinforced the ventilation system throughout Espai CEL, both in the thermal pools and massage rooms, guaranteeing total air renewal. At the same time, we have adjusted humidity levels in all areas of Espai CEL to ensure a safe environment.
Is the temperature taken before entering Espai CEL?
Yes, our front desk staff at Hotel Balneari Termes Victoria will take the temperature to all customers before accessing Espai CEL changing rooms.
Is it mandatory to wear a mask to enter Espai CEL?
Yes, the customer must access t Hotel Balneari Termes Victoria and Espai CEL changing rooms with the mask. Once changed to the bathing suit and bathrobe you can leave the mask in the locker or in the bathrobe pocket. If you forget your mask, we have masks for sale at the front desk.
How is the capacity of Espai CEL controlled?
Espai CEL has been created for relaxation and well-being and since its opening it is accessed by reservation and in small groups. Espai CEL’s legal capacity is 190 people and our access shifts are of a maximum of 12 people every hour, so we fully guarantee compliance with health regulations and the minimum required safety distance between customers and staff.
We ask customers to maintain a safe distance while in the thermal pools shared with other users.
I have a gift box that may expire and I still can't come, what can I do?
There is no problem. We will extend the expiration of all gift boxes so that everyone can enjoy Espai CEL’s experience with absolute peace of mind.
How can I book Espai CEL’s experiences?
To enjoy our experiences we recommend making a reservation in advance through the website www.espaicel.cat or by phone + 34 936 263 596
Can you explain the process of Espai CEL’s experience?
First, check-in at the front desk of Termes Victoria where our staff will give you the Espai CEL’s bracelets.
Our Espai CEL’s therapists will meet you at the entrance of the changing rooms to explain the safety rules of both areas, the changing rooms and the thermal pools, as well as a brief summary of the history and architecture of Espai CEL.
The entrance to Espai CEL includes access to the 7 thermal pools, steam bath and showers at different temperatures, for 2 hours, you can also add a massage or the supplement of the Private Space, where you will enjoy a pool, thermal shower and hot benches with cava and chocolates with total exclusivity for 1 more hour.
We also have different areas with drinking water as well as tea.
It is allowed to use the mobile phone only to take pictures (as long as the privacy of other users is being respected). The phone must be in silent mode at all times and calls cannot be received or made.
We ask all users to please respect the silence of Espai CEL by speaking very quietly in order to enjoy a relaxing and unique thermal experience.
What do I need to bring to come to Espaci CEL?
To enjoy Espai CEL experience, you only have to wear flip flops, swimsuit and a mask.
In our changing rooms, we have lockers where you will find a shower towel, bathrobe and a glass to drink water or tea from the fountains that you will find during the thermal circuit. We also provide you with 2 plastic bags: one for the wet bathrobe and towel once your experience is over, which must be deposited in the collection baskets located in the changing rooms and the second bag you can keep it to store your we swimsuit wet.
If you forget your swimsuit or flip flops, don’t worry, we have both for sale at the Termes Victoria hotel front desk.
If I book a massage apart from the 2 hours of Espai CEL, when will they do it for me?
Whether the massage is done before, during or after the thermal circuit, we always guarantee that you can enjoy the 2 hours of thermal pools. In case the massage coincides during the thermal circuit, one of our therapists will come to look for you personally and will accompany you to the massage cabin.
Can you do couples massage?
We are currently unable to offer couples massages to maintain the safety of our staff.
Can I extend my stay in the thermal pools by more than 2 hours?
You can add a supplement and book the Private Space to enjoy an additional 1 hour of a swimming pool and thermal shower with hot benches, champagne and chocolates with total exclusivity.
I would like to buy an Espai CEL gift box, what options do I have?
We have gift boxes presented in a very elegant black bag and box that contains a sample bottle of thermal water with the aroma of Espai CEL and a personalized dedication card or we also have digital gift boxes that we send by email.
Gift boxes can be purchased on our website www.espaicel.cat and requested to be sent by courier or picked up at the front desk of Hotel Termes Victoria in C / Barcelona, 12 Caldes de Montbui (Barcelona).
If you prefer a virtual gift voucher, when making the purchase at our web www.espaicel.cat you can choose the option to receive a virtual gift voucher by email.
To be able to use your gift voucher, when making your reservation on our website you must indicate the bonus number, call +34 936 263 596 or send your bonus number by email to info@ espaicel.cat requesting what time and day you’d like to make the reservation.
What is the cancellation or change policy?
In order to cancel the reservation, it is essential to contract the cancellation insurance at the time of purchase and cancellation must be at the latest, 48 hours before the booked date and time.
If I make a reservation and the circumstances change for Covid-19 and I cannot come, what can I do?
We understand that in the current circumstances by Covid-19 there may be last minute modifications, so you can call and modify the reservation, we adapt to each person and circumstance without any problem.